Using a combination of AI and RPA, Notable deploys bots or ‘digital assistants’ that perform tasks in the electronic health record (EHR) just like a human would, such as logging a note, submitting an order or sending a bill to a patient. By embracing intelligent automation technology, MUSC Health is poised to help our providers increase their time with patients, instead of on paperwork.” We can also decrease duplicative workflows and time consuming tasks for our care team members. By investing in and deploying technology that many other industries use, we can improve upon our patient and family centered care delivery model and expand access to high quality, equitable care. Notable enables us to create efficient, reliable, and timely digital experiences for our patients at every step in their care journey. “Navigating health care can be challenging for patients, and we want to make it easier to access MUSC Health’s care. “Our goal is to pursue innovative partnerships that help MUSC increase our scale and impact to improve outcomes for South Carolinians,” said Caroline Brown, chief external affairs officer at MUSC Health. For example, MUSC Health can use Notable’s Flow Library to build, test and rapidly deploy automations and engagement strategies that will drive outcomes for MUSC patients, providers, staff, and community members. We see intelligent automation as the catalyst for this transformational change.”Īs part of MUSC Health and Notable’s collaboration, the two entities will identify new opportunities for intelligent automation. A patient’s journey starts well before their visit, so being able to identify and engage patients before they enter the clinic is key to revolutionizing the way they experience our services. “Our partnership with Notable enables us to deliver on both initiatives because it is centered on outcomes - for our staff and providers, for our patients, and for our business. "At MUSC Health, we are committed to creating a world-class patient experience, as well as fostering a culture of innovation," said Patrick Cawley, MD, MUSC Health CEO and Vice President for Health Affairs, University. MUSC Health’s goals for implementing the Notable platform include enabling patients to access quality care without having to wait on hold or in the waiting room, fill out paper forms, or complete information that has already been shared from a previous encounter. Through intelligent automation - the combination of artificial intelligence (AI) and robotic process automation (RPA) - MUSC Health can eliminate frustrating experiences for patients and providers, like filling out paper forms, phone calls and voicemails. In partnership with Notable, MUSC Health will unify and simplify the multitude of touch points throughout the patient journey.
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