Type in something like “Welcome ! How can I help you?” Adding curly brackets after “first name” tells the bot to include the user’s first name in your welcome message. Now modify the default start message (“You started chat session with our operator”). Whenever there’s a new chat session, you’ll also get a push notification alert from your Messenger bot. This plugin will temporarily disable your bot’s Artificial Intelligence feature when you’re having a live conversation with a user. In the pop-up window, click Live Chat to add the live chat plugin. To keep things organized, click the title of the block and rename it “Live Chat.” Under Add a Card, click the + sign. Then click on the + sign to create a new block. If you haven’t previously used this tool, check out this video for details on how to sign up and build a simple bot with Chatfuel.Īfter you log in, click the Automate tab. So let’s start by creating this greeting message in Chatfuel. #1: Set Up Messenger Chat on Your Website Using ChatfuelĮven though it’s not required, it’s more effective to have a Messenger bot send users a greeting when they start a live chat through the Messenger customer chat plugin. Now let’s look at how to set up a Messenger customer chat feature with Chatfuel and Man圜hat. To help convert visitors into leads, you can give people the option to subscribe to your Messenger or email newsletter, deliver lead magnets, or provide links to additional useful content while they wait for a human response. If you don’t have a support team working around the clock to reply to customer questions, build a Messenger bot to power your Messenger chat widget and answer basic FAQs. The Messenger Chat widget allows visitors to ask questions directly on your website and you can carry on conversations with potential leads in real time. With Messenger chat, though, you can start a conversation on desktop and then continue it on your mobile device with Messenger at a later date or time. With your traditional live chat, you can only carry out the chat conversation on a specific site. □□ As a valued reader, you can save $750 if you act now! Sale Ends Wednesday! CLICK HERE TO LEARN MOREĪccording to Facebook, 53% of people are more likely to shop with a business they can message directly. Get back into the game with an unbeatable conference experience and expert training at Social Media Marketing World in sunny San Diego, California-from your friends at Social Media Examiner. You can also read and reply to visitors’ messages on your mobile device through the free Facebook Page Manager app, which is available on the App Store and Google Play.Īs a small business marketer, you can probably only pick one or two events to attend each year. Manage Conversations Via Your Page’s InboxĪny messages sent through the Messenger chat widget on your website will automatically appear in your Facebook page Inbox. The only requirement is a Facebook page.īefore we talk about how to set up a Messenger live chat feature with the help of Man圜hat and Chatfuel, let’s look at a few reasons why you should have a live chat on your site. You don’t even need to have a Messenger bot. This plugin makes it easy for any website visitors with a Messenger account to have a live conversation with a human, leave a message, and interact with your Messenger bot.įacebook doesn’t charge you anything to install this customer chat widget. Like traditional live chat software, you can install a Messenger customer chat plugin on your website. Why Use Messenger’s Customer Chat on Your Website?Ī customer live chat is a small floating icon that usually appears in the bottom-right corner of a website. How to Add Facebook Customer Chat to Your Website by Dana Tran on Social Media Examiner. In this article, you’ll learn how to add a Facebook Messenger customer chat widget to your site. The Messenger Customer Chat plugin allows you to have a live conversation with site visitors. Want a better way to connect with prospects and customers?ĭid you know that Facebook Messenger makes it easy to embed a live customer chat widget on your site?
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |